If a role seems to be having an issue, there are options to check on its status. You can use Windows Task Manager to see if it is running, or check that the
AutoStart attribute is on in the
role.config file. If these measures do not work, contact firstname.lastname@example.org.
To use Task Manager to check if the roles are running:
On the keyboard, press Ctrl-Alt-Delete, click Task Manager, and select the Details tab.
Scroll down until you see the Geocortex Analytics roles.
Whether a role is running or not depends on the
AutoStart value. If
AutoStart is set to
"true" but the role does not display in Task Manager, then there could be a serious problem.
To check that AutoStart is on in the role.config file:
In Windows Explorer, navigate to the folder that contains the Analytics roles.
The default installed directory for Analytics roles is:
\Program Files\Latitude Geographics\Geocortex Core\NSRoot\Geocortex\Analytics\RoleName\[ver no]
role.configfile of the role in a text editor.
AutoStart="true”, restart the Geocortex Core service.
When you are troubleshooting, one of the first fixes to try is to stop and restart the Geocortex Core Service that runs Geocortex Core. You can stop and restart the service from either Task Manager or Services in Administrative Tools in the Control Panel.
To stop and restart Core Service:
Do one of the following:
In Windows, open Control Panel | Administrative Tools and double-click Services.
On the keyboard, press Ctrl-Alt-Delete, click Task Manager, and select the Services tab.
In the list of services, find the Geocortex Core Service, right-click on it, and then select Stop.
Wait until the status changes to Stopped.
In the list of services, find the Geocortex Core Service, right-click on it, and then select Start.