Troubleshooting

Collaboration Fails to Load After Upgrading the HTML5 Viewer

Problem:

After upgrading the Geocortex Viewer for HTML5, the Collaboration tab does not load properly: its tab icon is misaligned, its tab label is missing, and clicking on the tab results in a blank panel:

Actions to Take:

For a temporary workaround, click the I Want To menu.
For a more permanent solution, choose one of the following methods:
- Enable the visibility of the Collaboration view:
  1. As an administrator, edit the AOP Viewer configuration file you want to fix:
    - Desktop.json.js
    - Tablet.json.js
    - Handheld.json.js
    By default, these files are located in:
    
    C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Sites\AOP\Viewers\AOP_Viewer\VirtualDirectory\Resources\Config\Default
  2. Within the Collobaration module, find the view whose id is CollaborationView:
```
{
  "moduleName": "Collaboration",
  ...
  "views": [
    {
      "id": "CollaborationView",
      ...
      "visible": true
    },
  ...
}
```
    Set its visible property to true.
  3. Save the file.
- Disable deferred module loading:
  1. As an administrator, edit the AOP Viewer configuration file you want to fix:
    - Desktop.json.js
    - Tablet.json.js
    - Handheld.json.js
    By default, these files are located in:
    
    C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Sites\AOP\Viewers\AOP_Viewer\VirtualDirectory\Resources\Config\Default
  2. Find the deferredModuleLoading property:
```
"deferredModuleLoading": false,
```
    Set the deferredModuleLoading property to false.
  3. Save the file.

Documentation Version 2.0