If you encounter problems installing or starting VertiGIS Studio Desktop, you can use the installation logs and recovery scripts provided with the installer.
Logging
To troubleshoot installation or licensing errors, consult the respective logs.
Installation Log
The Burn bundle can write a log file using the /log flag.
•This will install the application and write a log to the specified path:
VertiGIS-Studio-Desktop-v99.99.99.exe /quiet /norestart /log "%TEMP%\vertigis-install.log"
•This will uninstall the application and write a log:
VertiGIS-Studio-Desktop-v99.99.99.exe /uninstall /quiet /norestart /log "%TEMP%\vertigis-uninstall.log"
Windows Installer Logging
If you need to get a log of your installer when it is launched from the Add/Remove Programs dialog, you can enable Windows Installer logging via the registry.
Recovery Mode (Environment Bypass)
If ArcGIS Pro crashes during startup or fails to complete initialization, you can temporarily bypass the VertiGIS Studio Desktop environment to allow ArcGIS Pro to start.
The installer places recovery scripts in the Setup directory. The location depends on the installation scope.
To bypass and reset the VertiGIS Studio Desktop environment:
1.If ArcGIS Pro does not start or fails to complete the startup phase, run the appropriate recovery script:
•Per-user installation:
%ProgramFiles%\VertiGIS\Studio\Setup\HKCU_recovery-studio-bypass
•Per-machine installation:
%ProgramFiles%\VertiGIS\Studio\Setup\HKLM_recovery-studio-bypass
2.Restart ArcGIS Pro. ArcGIS Pro starts without the VertiGIS Studio Desktop environment, allowing you to check licensing or configure portal settings.
3.After resolving the issue and confirming that ArcGIS Pro starts normally, reset the VertiGIS Studio Desktop environment by running the appropriate reset script:
•Per-user installation:
%ProgramFiles%\VertiGIS\Studio\Setup\HKCU_recovery-studio-reset.reg
•Per-machine installation:
%ProgramFiles%\VertiGIS\Studio\Setup\HKLM_recovery-studio-reset.reg
For per-user installations, the recovery scripts may be located in the corresponding AppData installation directory rather than %ProgramFiles%.
