In order to properly troubleshoot installation issues, a log is required. There are two methods to obtain a log from an MSI installation: the command line and Windows Installer logging. The installation also contains a recovery mode to aid in troubleshooting.

Command Line

To install your application and write a verbose log to MyLogFile.txt in the current directory:

msiexec.exe /i VertiGIS-Studio-Desktop-v99.99.99 /l*v MyLogFile.txt

To uninstall your application and write a verbose log to MyLogFile.txt in the current directory:

msiexec.exe /x VertiGIS-Studio-Desktop-v99.99.99 /l*v MyLogFile.txt

Windows Installer Logging

If you need a log of your installer when it is launched from the Add/Remove Programs dialog, you can enable Windows Installer logging via the registry.

Recovery Mode

The installer copies two scripts in the installation directory under %ProgramFiles%\VertiGIS\Studio\Setup.

To block or reset the VertiGIS Studio Desktop Environment in ArcGIS Pro:

1.If you observe problems when starting ArcGIS Pro that result in Pro no longer starting or not getting to pass the start phase, please run the script: %ProgramFiles%\VertiGIS\Studio\Setup\recovery-studio-bypass.reg

2.Restart ArcGIS Pro. ArcGIS Pro now starts without VertiGIS Studio Desktop.

3.Verify the licensing status in ArcGIS Pro > Settings > Licensing. The section for external components shows the current license status.

4.Restart ArcGIS Pro.

5.Reset the VertiGIS Studio Desktop Environment. To do this, execute the script:
%ProgramFiles%\VertiGIS\Studio\Setup\recovery-studio-reset.reg